Contact Support

Feel free to contact our support desk with your technical questions. Please include as much information as possible, this should include relevant information such as Operating System being used, PC specification, any error messages or log files being produced as well as a full description of the task you are trying to achieve. The support web portal also provides access to the downloads archive and knowledgebase.

Support: Visit the web portal or email support@dottedeyes.com *

For software licensing enquiries or access code requests:

Licensing: codes@dottedeyes.com

Telephone support is available, although support requests of a technical nature should be communicated electronically, particularly those involving log files. If you need to telephone for support, please call +44 (01527) 556920 and ask for a member of the support desk.

Support Hours are between the hours of 08:30-17:00 GMT (Monday-Friday).

* Please note: Email attachments larger than 10 MB may be rejected without notification. Please ensure that email file attachments do not exceed 10 MB and aren't blocked file types. If you need to include a file exceeding 10 MB, or files that may be blocked in transit, please use the support web portal to open a support case and upload files.