Dotted Eyes Ltd, 67-71 Northwood Street, Birmingham, B3 1TX +44 (0)121 232 8000
We are a team of acknowledged specialists with 20 years’ experience leading the field. While our core focus is healthcare and local government, our reach and experience spans over 1,200 customers in a wide range of other sectors. This is what gives us our unique perspective of your needs.
When we work with you, we look to add to your capabilities rather than replace them. We aim to deliver a great project by providing you with a solution that you fully understand and can maintain and grow in the future.
In recent years, we have helped local schools by taking time out to contribute to their environment. Examples include building an outdoor chess set and play area for a Primary School in Bromsgrove and refurbishing a Forest School in Worcester. It’s hard work but really rewarding.
We are here to help you by sharing the load and helping you to automate the processing. We can do this by:
We use your data to create a common thread. We link mapping data to your operational data to create correlations and linkages. This process helps you to understand your business and make better business decisions. We help you to solve questions, such as ‘How many customers are within 20 minutes of all of my clinics?’ or ‘How can we balance the delivery of our service better?’ The answer comes in the form that best suits your need – maps, spreadsheets, workshops and charts – whatever drives your business the best.
Our service re-design solutions help you to make the extra productivity jump by looking at your operations from a different perspective. We work with you to define the ROI goals and then combine your business rules, with our advanced mapping technologies and methodologies, to model a more efficient service.
We may be looking to increase the number of customer visits that can be made in a day or restructure services so that they can be delivered when there is demand for them. Our solutions improve the experience for your customers and your staff, as well as giving you the visibility that you need to make change moving forward.
Our team has years of coding and software delivery experience behind them, but their strongest skills are in understanding your needs. Once we have worked with you to capture your requirements, we then define the tools for the job.
Our solutions range from simple operational tools that help with a specific task – such as allocating resources – through to enterprise systems that capture, collate and publish information to the people who need it. Sometimes we don’t code at all. Instead we transfer the skills to you so that your team can deliver the solution by themselves.
We can work with your data and business rules and deliver training in context, or we use our proven experience to teach you from our standard content. We can come to your offices and work with you, or you can come to us if you want to get out of your environment and away from distractions. We hold public courses where you will learn from peers from other organisations, or alternatively we can deliver training just for you and your colleagues. The choice is yours.
"The trainer was excellent, teaching a brilliant but very complex piece of software. His excellent in-depth knowledge of the product and his professionalism throughout the training resulted in this course being one of the best and most beneficial courses I have ever attended" - Nottingham City Council.
We run and attend a number of events throughout the year to support our customers and partners. It would be great to see you at one of them.
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t: +44 (0)121 232 8000
f: +44 (0)121 212 9427